KleverCargo
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Platform/Support

Help inside the app, from the screen you are on

Ask a question where the work happens. The page, the request and the error you just saw travel with it, an AI assistant answers from your own data within your permissions, and a person takes over whenever you ask.

How we handle your data
21 languages Read-only, within each user's permissions Your admins can switch AI off
K
KleverCargo Support
The assistant answers right away
Trading report
Why is TR-INB-2417 not in my trading report for August?
Sent from: Reports › TradingTR-INB-2417
AILooked up: request TR-INB-2417 · its invoices
Its transport invoice from Dravik Trans is still a draft. The trading report counts only approved invoices, so the request appears once Ana Nikolić approves it in Documents › Review.
HelpfulNot helpful
Talk to a person Mark as resolved
The assistant uses AI and can be wrong. You can ask for a person at any time.
How a question gets answered

No ticket portal, no "which screen were you on?"

Support opens beside the page, so the work stays in view. The question carries its own context, and every answer stays in one conversation that the user, the assistant and our support team all see.

01 · Ask
Where the problem is

"Help & support" in the header opens a panel beside the page. The page, the open request or booking, and the last errors the app met are attached as references, so nobody has to describe the screen.

02 · Get an answer
From your own data, as you

The assistant looks things up with the asking user's rights: requests and their history, invoices, warehouse stock and movements. What the role cannot see, the assistant cannot see either, and it says so. It only reads; it never changes anything.

03 · Talk to a person
One click, nothing to repeat

When an agent is online, one joins the conversation within five minutes. Otherwise the question is queued and the reply arrives in the app and by email. Our team sees the context and what the assistant already looked up.

Your admins decide

AI is on your terms, company-wide and per person

  • One switch turns every AI feature off for the whole company: the support assistant, document reading and import suggestions. Owners and administrators set it.
  • With AI off, every question goes straight to our support team. Nothing else changes.
  • Each user can also turn the assistant off for themselves in their profile.
  • Users see who turned AI off and when, so nobody wonders why a button is disabled.
  • The switch is enforced on our servers, not only hidden in the screen.
AI features
Profile
AI for Lumaris Elektro
All AI features, for everyone in the company
AI is turned off for Lumaris Elektro by Ana Nikolić on 14.10.2026.
Answer my support questions with AI
Read invoices automatically
Suggest columns when importing files
Data boundaries

What travels with a question, and what never does

Written for the security review: the same rules the app enforces, in plain words.

Attached to a question
  • The page and the open records, by reference number only
  • The last failed requests of the past 15 minutes: address, error code and message
  • App version and screen size, for our team
Never attached
  • What you typed into forms, or what the app sent
  • Passwords, tokens and codes in the address
  • Anything from another company
Kept and deleted
  • Conversations are kept for three years after the last message
  • They are part of your company data export
  • They are deleted when your company closes its account

The assistant runs on Anthropic's Claude models. Anthropic is listed among our sub-processors, with transfers covered by the EU Standard Contractual Clauses. Questions, and what the assistant looks up for them, are not used to train models. AI processing is covered by the data processing agreement every customer receives.

Behind the conversation

A support team that sees what you see

When a question reaches people, our team opens it with the screen, the references and the errors already there, and with what the assistant looked up and why it handed over. Your user never starts again from the beginning.

  • Agents mark themselves available; while one is, a question is picked up live
  • Replies reach the user in the app and by email, in their language
  • A suspected bug becomes a ticket for our developers with the technical details attached
Support queue
Available
Booking cannot be moved to Ramp 33:42
Time slots › Timeline · Plant Novi Beograd · handed over by the assistant
What the assistant looked up
get_request TR-INB-2431
get_request_history · 18 entries
search_knowledge "ramp group booking"
Hand-over note: ramp 3 is outside the booking target the request allows; the user needs someone who can change it.
Take itReport a bug
Gets better with every release

The assistant answers from knowledge our team curates

It does not improvise how KleverCargo works. It answers from a knowledge base of rules and solved cases that our support team writes, checks and versions.

Reviewed with each release

Every production release is checked against the knowledge base, and what changed is proposed for review before the assistant uses it.

Real questions become cases

A well-answered question can become a case for the next person, with company and people's names left out before our team approves it.

Nothing goes live unchecked

Suggestions wait for a person to accept them, every change keeps a version, and entries are rechecked when they get old.

Feedback on every answer

Users rate each AI answer as helpful or not, and our team reads the ones that missed.

For procurement and IT

Questions we are usually asked

Can the assistant change our data?

No. Every tool it has only reads, and it is instructed never to say or imply that it changed something.

Can one user see another's data through it?

No. It runs with the asking user's company and role, through the same access rules as the screens. Prices stay hidden from roles that cannot see costs.

What happens when the assistant is unsure?

It hands the question to our team with a short note. It also does so when it cannot find what was asked, suspects a bug or runs into any error, so a question is never left unanswered.

Can we use support without AI?

Yes. Turn AI off for the company and every question goes to our support team, in the same panel.

Which languages?

The app and the assistant work in 21 languages. Our support team answers in English and Serbian on business days.

See support work on your own requests

30 minutes, online, no obligation. We show the assistant, the hand-over to our team and the admin controls with your setup in mind.